Return Policy


RETURN /// EXCHANGE POLICY

We do not accept returns as many items are made to order. We do accept exchanges on select items.

Merchandise must be returned within 10 days

Merchandise must not be worn or altered

Merchandise must have all original tags or packaging

Merchandise must be accompanied by original sales receipt

Merchandise returned in any condition other than how it was received will not qualify for exchange

Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your exchange.

Final Sale items may not be returned. This includes: 

Discounted merchandise

Merchandise purchased on sale

Merchandise purchased using a promotion code

 

Please contact Libby@torjewelry.com to inquire about exchanging an item.

 

SHIPPING

We ship with USPS

Most pieces are made to order and may take up to 1 week to complete before shipping

Please allow 3-5 business days for your merchandise to arrive once shipped

We do not ship on weekends or holidays

International orders are EXPRESS only to ensure delivery and arrive in a timely fashion