RETURN /// EXCHANGE POLICY
We do not accept returns as many items are made to order. We do accept exchanges on select items.
Merchandise must be returned within 10 days
Merchandise must not be worn or altered
Merchandise must have all original tags or packaging
Merchandise must be accompanied by original sales receipt
Merchandise returned in any condition other than how it was received will not qualify for exchange
Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your exchange.
Final Sale items may not be returned. This includes:
Merchandise purchased on sale
Merchandise purchased using a promotion code
Please contact Libby@torjewelry.com to inquire about exchanging an item.
We ship with USPS
Most pieces are made to order and may take up to 1 week to complete before shipping
Please allow 3-5 business days for your merchandise to arrive once shipped
We do not ship on weekends or holidays
International orders are EXPRESS only to ensure delivery and arrive in a timely fashion